Customer Service Associate

Novitex is a managed services provider in the document outsourcing industry. Through innovations in document processing that include our end-to-end framework, we work with clients to get the right information to the right person — securely — and in a timely manner. Approximately 500 Fortune 500 companies, government entities and AmLaw 200 firms turn to Novitex to develop custom solutions that work toward improving their information-intensive workflows.

Novitex Enterprise Solutions is seeking a high energy individual to fill a Customer Service Associate role in San Francisco, CA.

In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Customer Service Associate’s in a Mailroom role are vital to the organization of a company’s communication. With a strong attention to detail, they will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast paced environment.

• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Lift heavy boxes, files or paper when needed
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to all business and safety procedure guidelines
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training (Filing, outgoing shipments, etc)
• Operating mailing, copy or scanning equipment
• Shipping & Receiving
• Handle time-sensitive material like confidential, urgent packages
• Scanning incoming mail to recipients
• Create and ship files
• Provide backfill when needed
• Enter information daily into spreadsheets
• Identify charges and match them to billing
• Sort and deliver mail, small packages
• Perform other tasks as assigned

You need great people skills, patience and be able to multi-task to be good at this job. Other aspects of your background will include:

• Minimum of 6 months customer service related experience
• High school diploma or equivalent (GED) required

Preferred Qualifications:

• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Experience running mail posting equipment a plus
• Excellent communication skills both verbal and written
• Lifting up to 55 lbs with or without accommodations
• Willingness and availability to work additional hours if assigned
• Willingness to submit to a pre-employment drug screening and criminal background check
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy