IT Support Tech

Swirl! Founded in 1997, at the epicenter of the digital revolution, Swirl is independently owned and independent in spirit. With headquarters in San Francisco’s majestic Presidio National Park, it’s a full-spectrum ideas agency: advertising, marketing, communications, retail experiences, and brand actions – with an added dimension of a 1,400 acre back yard.

Swirl is seeking an IT Support Tech to help support our rapidly growing agency. This a great opportunity for anyone looking to get a start in the IT field. We are a fun-loving, hard-working group of people who check their egos at the door. We love technology, so you will, too. In this position, you will be one of the on-site personnel for all things IT Support related, from troubleshooting desktop issues to setting up AV for meetings and presentations.

* Troubleshoot desktop PC and Mac issues * Prepare A/V capabilities for presentations * Keep detailed inventory of hardware and software up to date * Maintain printers and consumables * Monitor logs and backups * Other duties as outlined by the IT Director

* Comfortability both PC and Mac hardware and operating systems * Familiarity with Linux a plus * Able to troubleshoot end-user desktop issues * Prior IT support experience in a networked environment a plus but not required * Possession of a CompTIA A+ certification a bonus but not required * Motivated and self-directed, able to successfully complete tasks with minimal supervision * In the regular course of your duties, you will be expected to move computer equipment; you must, therefore be able to comfortably lift objects weighing as much as 50 pounds. * Willingness to be “On call” for support issues as needed * Some night and weekend work may be required * Most of all, you should enjoy working with technology AND people. Especially the people.