Director of Engagement, Schools and Libraries

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated by the FCC as the administrator of universal service.

The Universal Service Administrative Company (USAC) is seeking an experienced Director of Engagement to help USAC’s Schools and Libraries program listen to, learn from, and engage with its key stakeholders, including school administrators, technology specialists, state officials, education consultants, non-profit organizations, service providers and the FCC.

Job Requirements * Working closely with the Vice President, Schools and Libraries and the Vice President, Stakeholder Engagement, build a strategic annual Stakeholder Engagement Plan, including identifying, modeling and conducting research on Stakeholder needs, communication opportunities, content needs and performance measurement, refreshing this plan quarterly * Executing the Stakeholder Engagement Plan by developing content plans and communications materials about program news, best practices for filing, deadlines, and training resources * Overseeing the creation and refreshing of website content * Sitting on the website redesign team as a representative of the Schools and Libraries Program Division * Supervising and consulting on the development of training materials for live and web-based training and outreach, working cross-functionally with operations, Stakeholder Engagement and IT staff * Delivering webinar training and capturing feedback for continuous improvement * Identifying ways to increase awareness of the E-rate program and removing barriers to applications among target stakeholders * Tracking Schools and Libraries stakeholder initiatives, activities and deadlines, including reminder notices for stakeholders * Measuring the impact and success of outreach activities * Acting as the liaison between Schools and Libraries Leadership and Stakeholder Engagement Leadership * Other duties, as assigned

About You: * You have gained 8 to 10 years of experience completing similar duties as outlined above * You have spent 5 to 7 years of your career in a direct management or business leadership role * You possess a Bachelor’s degree from an accredited college and/or university * You have strong experience with the Microsoft Office suite (PowerPoint, Visio, Project, Word) and design packages (Photoshop, InDesign or similar) * You have 8 to 10 years of marketing and communications experience * You have 6 to 8 years of experience creating stakeholder or marketing strategy and have executed these strategies by developing marketing content for conferences, webinars, websites, and other outreach-related content * You have 5 to 7 years of experience developing partnerships * You have 3 to 5 years of experience coordinating research projects to enhance your understanding of stakeholders which may include focus groups, digital surveys, training programs, and conferences * You demonstrate the ability to manage up to five people, developing their potential and performance * You demonstrate capability in content management systems and email publishing platforms, and can work with Stakeholder * Engagement to create performance reports and manage by objective * You are an exceptional writer and editor who can provide guidance to team members to create content that is simple and effective * You have strong copywriting skills and experience You have excellent written and verbal communication skills The following skills are desired: You have knowledge of the Schools and Libraries market, or have worked with providers of telecommunications in Schools and Libraries