Senior Sales Operations Manager

Upwork (formerly Elance-oDesk) is the world’s largest freelance talent marketplace. As an increasingly connected and independent workforce goes online, knowledge work —like software before it— is shifting online as well. This shift is making it faster and easier for clients to connect and work with talent in near real-time and is freeing professionals everywhere from having to work at a set time and place.

Upwork is seeking an experienced sales operations manager to join our business analytics team and make our sales team successful.

• Be a partner to the sales organization; enabling the sales team to scale, close and expand more/larger deals more efficiently
• Collaborate with the demand-generation team to ensure a strong pipeline of inbound leads
• Equip the sales team with the right sales processes, tools, and territories, with on-going training
• Improve team performance and funnel conversion. Develop KPIs and metrics, proactively review and identify lead and lag indicators
• Align team commission plans, budget and growth plans. Execute commissions and reevaluate quota to meet the team objectives.

• 5+ years of relevant sales operations/sales management experience. Experience in consulting, financial operations or analytics a plus
• Understanding of Enterprise Sales business models. Solid experience with sales tools and using Salesforce.com
• Exceptional analytical and quantitative skills. SQL knowledge a plus
• Creative problem-solver who thrives on challenges, and is accustomed to working in a fast pace environment on multiple projects, fulfilling priorities and meeting deadlines
• Passion for high-growth, marketplace business and desire to contribute to the growth of the company
• BA/BS from a top school; MBA is a plus