Director, Sales Productivity and Operations

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

Blend strategy with execution, analytics with innovation, leadership with teamwork to spearhead game-changing operational initiatives for the Sales team. Build strategic expansion plans to accelerate global growth. Uncover actionable insights and improvement opportunities through predictive analytics. Ensure the sales “machine” operates smoothly and efficiently by identifying and resolving process inefficiencies. Roll up your sleeves and drive measurable improvements in sales performance. Do whatever it takes to ensure all sales growth objectives are met!

* Provide command & control of the global sales team through creation of a world-class analytics and reporting infrastructure * Design robust suite of KPIs/metrics to continually analyze the health of the sales team, uncover actionable insights/intelligence, and provide advance warning of necessary course corrections * Develop and operationalize predictive analytics tools, processes, and leading indicators to forecast sales, pipeline, and team performance * Create Executive, Board, Sales Kickoff, and Sales leadership presentations, reporting, and updates * Drive measurable improvements in sales team productivity through operational excellence * Build, optimize, and scale structured sales processes built upon proven best practices * Leverage Salesforce.com and supporting system infrastructure to operationalize sales processes and enable execution tracking, reporting, and visibility * Evaluate sales automation vendors and implement game changing tools, applications, systems * Enable comprehensive activity, account development, lead generation, pipeline, bookings reporting/tracking * Lead sales planning and design initiatives to optimize sales force effectiveness * Domestic/Int’l expansion planning, market segmentation, and coverage models * Field realignment, patch optimization, account targeting * Global sales incentive plan development, quota setting, and execution * GTM planning, capacity modeling, budgeting

* 8-10 years of combined experience in sales, sales operations, finance, consulting, and/or related field * Sales operations leadership experience at a rapidly growing SaaS/software company * Self-starter, independent, complex problem solver with strong bias for action * Ability to thrive in a dynamic, fast-paced, results-oriented environment * Proven ability to create scalable business processes and systems * Analytical, metrics driven, experience creating and monitoring sales KPIs/dashboards * Strong collaboration, teamwork, and partnership skills * Exceptional communication skills, both verbal and written * Ability to influence all levels of an org, challenging the status quo when needed * Creative, innovative, eager to learn, grow, and develop * Understanding of Salesforce.com reporting, dashboards, and process enablement * Advanced computer skills including Excel, Powerpoint, and Google products * Bachelor's degree from a top-tier institution * MBA a plus * Prior people leadership experience