Quality Assurance Specialist

The University of California, San Diego is a student-centered, research-focused, service-oriented public institution that provides opportunity for all. Recognized as one of the top 15 research universities worldwide, a culture of collaboration sparks discoveries that advance society and drive economic impact.

Under direction, incumbent is responsible for maintaining quality customer service standards for Ambulatory Care Operations. Duties involve problem solving, role model excellent communication skills with a focus on teamwork and collaboration and professionalism that supports all aspects of UCSD Core Values. General duties include answering multi-line incoming patient calls for We Listen and Community Clinic Liaison lines, staff and management training, report writing and data analysis, curriculum development, telephone call evaluations.

**MinimumQualification:** * Five (5) years working experience in Healthcare. * A Bachelor's Degree in Business with an emphasis in Healthcare or educational training; or an equivalent combination of education and experience. * Working knowledge of healthcare registration requirements, regulations and the reimbursement process. * Written and verbal knowledge in Spanish language preferred. **Special Condition:** * Must be able to work various hours and locations based on business needs.