Service Supervisor - SimplexGrinnell (101)

Tyco is the world's largest dedicated fire protection and security company. Tyco's mission is to advance safety and security by finding smarter ways to save lives, improve businesses and protect where people live and work.

SimplexGrinnell, a $2 billion business unit of Tyco International, is a market leader in fire and safety products and monitoring services. With a network of more than 11,500 technicians, installers and other professionals, the company provides installation, maintenance and monitoring of a range of integrated fire detection and alarm products to the commercial market space. The company also provides other life safety and property protection products such as sprinklers, extinguishers, suppression, nurse call systems, school sound products and alarms. The business has operations covering the United States and Canada.

* Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability. * Customer Satisfaction- Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. * Productivity Improvement- Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system. * Safety Compliance- Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

**Qualifications:** * Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers. * NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards) * Bachelor’s Degree, preferably in a Business or Engineering discipline or equivalent experience. * Minimum of 5-10 years experience in an integrated systems sales/service environment. **Minimum Qualifications:** * Must have a valid driver’s license and a driving record that meets company requirements. * Must be able to pass all company required background checks * Minimum 5+ years experience