Customer Service Representative

TRIOSE, Inc. is a nationwide logistics management firm specializing in managed solutions for the healthcare industry. We built our business on making a difference in healthcare, and we strive to achieve that goal every day by efficiently managing the movement of freight in and out of hospitals; lowering your supply chain costs; and driving change for better healthcare in our communities.

The Customer Service Representative is responsible for both the growth and maintenance of the TRIOSE freight management program for our clients.

* Supporting the strategic sales plan and marketing strategies outlined by the leadership team * Performing thorough data analysis of existing accounts for increased revenue opportunities and program utilization and optimization * Acknowledging and appropriately greets and assists every client in a timely manner * Receiving requests and fields inquiries by telephone and email, analyzes requests, provides information requested or ascertains who can best provide information and routes the request to the proper department or team member in the company * Attending to client questions, inquiries and concerns immediately and facilitates satisfactory resolution * Maintaining client loyalty by answering questions and assisting with the implementation and follow-up to ensure quality client service * Resolving service issues and opportunities by clarifying the client's or vendors complaints; determining the root cause of the issues; selecting and explaining the best solution to resolve the issues; expediting correction or adjustment; and following-up with all parties involved to ensure resolution

**We need you to have these skills and abilities:** * Ability to demonstrate effective interpersonal skills as well as sound judgment, professionalism, confidentiality and display a strong work ethic * Must be able to effectively organize and prioritize a high volume of work * Must be able to communicate effectively and professionally both verbally and in writing **You also need these qualifications:** * Associates or Bachelors degree desired * Previous successful customer service work experience required * Healthcare, supply chain management or inside sales experience is a plus