Store Director

Tiffany & Co. operates jewelry and specialty retail stores and manufactures products through its subsidiary corporations. Its principal subsidiary is Tiffany and Company.

The Tiffany Store Director will effectively lead, develop and support the sales and operations of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Store Director is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Store Director is the store leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees.

**Achieve and/or Exceed Store Sales:** Lead the Sales, Operations and Security functions of the store to consistently achieve and/or exceed monthly and quarterly sales plan objectives. Lead the development of a strategic approach for the entire store to drive sales. Communicate and partner on key business initiatives (marketing, public relations, cvm, merchandise, talent) with direct reports and store staff to achieve sales. Act as the lead brand ambassador in the community. Lead the store to achieve sales plan through modeling behaviors that align with Northern America Retail objectives. Regularly and effectively communicate store sales plan objectives through positive coaching and enthusiastic leadership. Regularly monitor and effectively communicate actual sales versus sales plan to leadership, direct reports and store staff to develop and execute store wide strategy to achieve and or exceed sales plan. Manage and ensure that revenue for after-sales orders is captured and charged accordingly at a rate of 60%. **Clienteling/Service Excellence:** Lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty to a minimum of 55%. Lead team and ensure employees are capturing meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities. Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations. Lead team to manage current TR Customer base by cultivating new relationships and migrating existing customers at higher levels. Lead and support key Company, Regional, and Local events – and product launches – with strategic client attendance and sales results. Strategically allocate and champion the effective use of all amenity resources available with our customers to achieve sales. **Talent Management:** Regularly encourage and communicate with the Sales, Operations and Security teams through positive leadership and sales coaching/Power of Blue. Motivate and inspire Sales, Operations and Security through the performance management process. Regularly listen and solicit feedback from direct reports; encourage dialogue and support new ideas to achieve sales plan objectives. Responsible for facilitating an effective and positive partnership between all functions within the store. Attract, recruit and retain a high performing store team; develop relationships with top talent at competitors. Identify and communicate with high performers/top talent by providing regular performance coaching conversations. Develop and execute action plans based on 2014 employee survey results. Manage the allocation of staff resources(scheduling) effectively to drive sales.

* Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant customer related experience (i.e., hospitality). Proven track record in sales generation, managing the achievement of sales result and profitability targets. * Flexibility to work non-traditional hours, including days, nights, weekends and holidays. * Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. * Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system. * Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills. * Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members. * Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships. * Superior communication and interpersonal skills using positive leadership models. * Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). * Must have authorization to work in the United States or in the country where the position is based. **Preferred Qualifications:** * A college/university degree. * Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.