Category Manager

Thumbtack

(San Francisco Bay Area)
Full Time
Job Posting Details
About Thumbtack
Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories.
Summary
As a Category Manager, you will lead a set of Thumbtack’s categories to drive growth and improve the user experience. You’ll tailor features that help customers find the right pro in your categories and help pros get hired. You will also lead the Category Management team’s partnership with 1 or more Product teams (e.g. Customer Growth, Pro Experience) to scope and implement features that improve the Thumbtack experience across categories. We’re looking for a skilled leader who can blend strategic thinking with practical decision-making and rapid execution. Over time, we’ll expect you to grow a team and serve as a role-model for making data-driven decisions that improve our users’ experience and marketplace health.
Responsibilities
* Develop expertise in assigned categories based on user needs and data analysis * Successfully implement feature improvements in those categories (e.g. request forms, ProAssist launch) * Partner with 1-2 Product teams to identify, define, and lead projects requiring category research, analysis, and feature recommendations * Collaborate and develop strong relationships with cross-functional team members (e.g. PM, Marketing, Design, Engineering, Analytics, Ops, Customer Service) * Help build, lead, and inspire a team of talented Associate Category Managers
Ideal Candidate
**Must-Have Qualifications** * 5-10 years of work experience: preferably at least 2 years with a top-tier strategy consulting firm and at least 2 years of experience in tech * Strategic thinker: can develop strategic insights through rigorous quantitative and qualitative analysis * Capable project manager: can scope and manage a set of diverse projects, with a strong track record of delivering against aggressive timelines * Excellent communicator, attentive listener and compelling explainer * Experience managing direct reports, including defining high-level goals and diving into the day-to-day details **Nice-to-Have Qualifications** * Experience in an online marketplace or similar consumer technology company * Experience in a strategy or product-related role * Expertise in or passion for specific Thumbtack categories

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