IT Services Technician - II

SpaceX designs, manufactures and launches advanced rockets and spacecraft. The company was founded in 2002 to revolutionize space technology, with the ultimate goal of enabling people to live on other planets.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

* Provide 1st and 2nd tier support to SpaceX employees who require assistance with their information technology resources. * Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees. * Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance. * Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems. * Have the ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc. * Ability to write instructional documentation and convey highly technical ideas in terms non "geeks" can understan

**Basic Qualifications:** * Candidates must have 3-6 years of work experience building, deploying and troubleshooting computer systems within a mid to large enterprise environment. **Preferred Skills and Experience:** * Associates or Bachelor’s degree in Computer Science or related field is preferred but not required. * A+, Network+, MCSE, and other technical certifications preferred but not required. * Able to troubleshoot computer hardware, printers, and software, Microsoft technologies (Windows 7), and IP networks. * Working knowledge of audio visual equipment. * Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities. * Ability to address and resolve information technology issues promptly, effectively and independently. * Motivated self-starter personality, able to work independently while maintaining patience with the constant interruptions of needy coworkers. * Due to the high visibility of this position, excellent written, verbal and phone communications skills are a must. Additional Requirements: