Community Program Manager

Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

Salesforce is looking a fantastic Community Program Manager to help drive program member growth and engagement in our vibrant customer Community ( success.salesforce.com ). We have more than 2.5M+ community members who are passionate about our product and every one is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer, and make meaningful connections to change their career and lives.

* Creating scale programs that engage with our passionate community members * Packaging content from community stakeholders to enable our community members to advocate for our platform * Listening, responding to, delighting, and earning our community's trust every day * Identifying trending and hot topics on the community to help direct the next programs to create * Working cross-functionally to bring the hottest content to the community * Connecting the right internal experts with Community members as needed * Determining innovative campaigns to gain broad company participation in Community programs * Helping Community members promote Community programs and events both internally and externally * Helping to develop new community engagement strategies * Identifying budding passionate evangelists * Participating in the Community Management network to stay fresh and relevant * Measuring, analyzing, tracking, reporting, measuring, analyzing, tracking, reporting - repeat

* 2-5 years of program management experience * Strong communicator and writer * Passionate about being a customer advocate * Master multi-tasker * Fantastic interpersonal skills and great listener * Willing to go the extra mile to serve our customers * Great at meeting deadlines * Calm under fire and have a thick skin * Good technical understanding and can pick up new tools quickly * Team player, but willing to take charge * Chameleon and can adapt to an ever changing organization * Always looking to be the best in class * Baseline knowledge of the Salesforce platform a plus * BA/BS