Customer Service Representative

Safe Auto Insurance Company is a property and casualty auto insurance carrier based in Columbus, Ohio. Founded in 1993, we are built on a philosophy of customer service. This means we strive to provide caring, professional, knowledgeable, responsible and dedicated customer service to help make insurance affordable to every driver, no matter what their situation.

Our ideal candidate has excellent communication and organizational skills as well as strong computer skills. You must be able to multi task in a fast paced, collaborative environment while demonstrating persistence and problem solving skills. If you are interested in offering exceptional customer service, keeping an eye on details while using good judgment, we want to talk with you.

* Answers and responds to all customer questions, concerns and policy updates. Responds to calls from outside businesses and companies as it pertains to banks, lien holders, and courts. Provides forms and documentation while working with other departments to process customers’ request. Completes follow up for missing and incomplete information. * Answers all customer questions via the telephone and mail. * Processes all changes/endorsements requested by customers via telephone, e-mail, and U.S. mail. * Provides customers with specified forms and routes completed forms to various units for processing. * Analyzes policy transactions and corrects company records to adjust errors. * Prints endorsements and correspondence for insured.

**Qualifications** * To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. * Ability to read, analyze and interpret procedure manuals, general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in a professional and courteous manner. * Ability to complete basic mathematical calculations. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Knowledge of spreadsheet software, and word processing software. **Education and/or Experience** High school diploma or equivalent and one to two years of relevant work experience.