Linux Technical Analyst

cPanel is a control panel designed for the web hosting industry. It provides hosting providers with automated point-and-click hosting platforms. cPanel was launched in 1997 by cPanel Inc. and its operations are based in Houston, Texas.

cPanel prides itself on offering data centers and administrators around the world with top rated support, solutions to unique problems, and ongoing support when utilizing cPanel/WHM for Linux. cPanel is looking for technical analysts that will provide great customer support, solutions, and results to data centers and web hosting providers around the world. cPanel's Technical Analysts are part of an elite group that have graduated from standard "help desk" support to a challenging career focused on supporting a single product.

* Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers * Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater * Maintains a high level of productivity * Contributes to the company's and department's documentation efforts * Adheres to the policies and procedures of the company

* Oral Communication - able to speak clearly and effectively in positive or negative situations to customers and employees * Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation * Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner * Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner * Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events * Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently * Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions * Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner * Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations * Technical skills - advanced technical skills which include: * Mastery of web server related technologies such as: Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spam Assassin - configuration and troubleshooting, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage * FreeBSD Advanced Knowledge - ability to install software via ports, CVSup * Mastery of Linux related technologies such as: CentOS, RHEL, Shell commands and procedures * Advanced use of package management systems such as Yum * Ability to compile software such as the linux kernel, apache, and other packages from source code * Patch * Mastery of cPanel software, configuration and implementation * Education/Experience - High School diploma or equivalent; * one to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE); * one year of web hosting industry experience or other related work preferred Special consideration will be given to candidates with the following skills: * Configuration and troubleshooting of: * cPanel * WHM * Customer service experience * WebHosting experience