Customer Support Coordinator

RetailMeNot is a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of digital offers to save money while they shop or dine out.

As a Customer Support Coordinator, you'll be the front-line of the Giftcard Zen website. When customers run into problems or have a question, you're the person that they reach out to. This means you can make or break the experience they have with our company as a whole.

• Respond enthusiastically to customer calls and emails.
• Provide solutions and feedback to customer service questions and concerns.
• Communicate with the rest of the team on any frequent customer concerns.
• Create and communicate RMA details for customers.
• Other duties and tasks as assigned.

• Super organized.
• A quick learner with a desire to continually grow.
• Friendly and able to be empathetic.
• Strong writing and speaking skills.
• Experience working with Gmail and Google Drive.