Customer Support Coordinator
RetailMeNot
(Phoenix, Arizona)Job Posting Details
About RetailMeNot
RetailMeNot is a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of digital offers to save money while they shop or dine out.
Summary
As a Customer Support Coordinator, you'll be the front-line of the Giftcard Zen website. When customers run into problems or have a question, you're the person that they reach out to. This means you can make or break the experience they have with our company as a whole.
Responsibilities
* Respond enthusiastically to customer calls and emails.
* Provide solutions and feedback to customer service questions and concerns.
* Communicate with the rest of the team on any frequent customer concerns.
* Create and communicate RMA details for customers.
* Other duties and tasks as assigned.
Ideal Candidate
* Super organized.
* A quick learner with a desire to continually grow.
* Friendly and able to be empathetic.
* Strong writing and speaking skills.
* Experience working with Gmail and Google Drive.
Compensation and Working Conditions
| Benefits | Benefits included |
|---|
Additional Notes on Compensation
Competitive base & bonus packages; Salary negotiable.
Questions
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