Customer Support Representative

OwnLocal is a fun-loving and hardworking Austin-area startup with a crazy plan to help local media companies survive by providing digital services to their small business advertisers. We're a leader in digital advertising solutions for local media companies globally—we partner with more than 2,600 media companies and operate in North America, Europe, and Australia.

You're based in Austin (or want to move here), you're a good-natured person (with a sense of humor) and people just like to be around you. You are detail oriented, focused, and self-motivated. You're excited about customer support, and working for a technology company like OwnLocal. Our customer support representatives are the face of our company. Day or night, they are dedicated to assisting our customers with their digital advertising needs. This is done primarily through answering questions, responding to support tickets, and managing our quality assurance.

• Interact with publisher executives, ad reps, and small business owners
• Address customer questions and concerns via phone, email, and live chat
• Serve as experts on search engine optimization and digital marketing
• Assist the development team with quality assurance
• Fulfill new orders and make updates to live accounts
• Communicate customer concerns to the product team

You should probably apply if you are good at the following:

• Customer service and support!
• Receiving and communicating feedback from customers
• Talking on the phone, leaving voicemails and writing emails that make people fall in love with you
• Handling high-pressure environments
• Finding places where you can lend an extra hand

You should really seriously apply if you are also good at any of the following:

• Working late nights
• Self-management
• Multi-tasking
• Always keeping a positive attitude
• SEO, SEM, and general digital marketing