Customer Support Specialist

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.

Looking for a career in a fast-paced, challenging and entrepreneurial environment? Red Nova Labs is looking for the best and brightest to join our support team and grow with us in a customer support role. The support team provides best-in-class support to our software customers and drives the setup and training for our incoming clients. In this role you will put your communication and organizational skills to good use by working directly with our clients via phone and email offering technical support. You will have the opportunity to showcase your skills and abilities for the good of the customer, and you will work closely with quality assurance analysts, developers, and product managers to enhance our product.

* Manage support tickets and customer expectations * Import, organize, and merge batches of client data * Train new clients on how to use the software * Working directly with our clients to provide technical support via phone and email * Scrutinize every feature of our software with the QA team * Listen to client concerns and find solutions fast

* At least 1 year of customer service experience * Technical customer support is preferred * Bachelor’s degree or equivalent work experience * Expert in Microsoft Excel * Strong communication skills (written and verbal) * Ability to approach situations with an analytical perspective * Ability to provide quality customer support to a large customer base * Highly organized with strong attention to detail * Understands and troubleshoots financial data