Technical Support Specialist

At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own. As a Fortune 300 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries.

AGCO is currently seeking a Technical Support Specialist to join our team in Jackson, Minnesota (MN). The Technical Support Specialist will play a key part in providing prompt and accurate service direction to dealer and/or field service inquiries for assigned AGCO products. Additionally, the Technical Support Specialist will be responsible for the troubleshooting and diagnosis of all technical issues as well as any communication to dealers and customers as a recognized service expert on assigned products.

* Process inquiries related to product performance, reliability, product features, service administration, product training, and warranty * Become a technical “expert” on assigned products through answering technical inquiries, creating knowledge, communicating with product performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and trade shows * Use existing tools to research technical solutions when said solutions are known. Otherwise, work with supervisor, technical support and/or product performance specialist on issues when a technical solution is not known * Evaluate warranty claim submittals and analyze warranty data on assigned products * Evaluate new products and product improvements to ensure technical support activities will be maintained or improved regarding product performance, reliability, quality, and customer satisfaction

**Required Qualifications of the Technical Support Specialist:** * A minimum of 5 years of experience with hydraulic, electrical, and mechanical repair experience with automotive, agricultural, or heavy equipment with a High School diploma, or 1+ years of experience with an Associate’s degree, or entry level with a Bachelor’s degree in an agriculture or automotive related field * Proficiency using Microsoft Office with a strong understanding of Excel * Previous Equipment or Automotive diagnostics experience * Previous experience in a Customer Service role **Preferred Qualifications of the Technical Support Specialist:** * A minimum of 5 years of experience working or supporting a dealership * A minimum of 2 years of experience working knowledge of ISO/CANBUS electrical systems **Education of the Technical Support Specialist:** * High School diploma is required