Customer Experience Associate

Founded in 2012, Peloton brought top talent together in its Silicon Alley headquarters to create a new concept in fitness. We loved cycling but had a hard time finding a workout that consistently fit our schedules, and our at-home workouts never felt quite up to par. So, we set out to create a world-class indoor cycling studio experience on your time, and in the comfort of your own home.

* Our CE Associates are responsible for providing exceptional customer service to everyone who comes into contact with Peloton. * CE Associates assist customers from 9AM-9PM 7 days/week troubleshooting hardware and software problems, communicating professionally and clearly, properly channeling all customer feedback to our engineering team and always finding a solution.

* Have a positive attitude and energy * Be a team player! * Be able to communicate clearly to customers via chat and email * Always have a professional phone etiquette * Have the ability to positively manage customer inquiries regarding the peloton bike, the experience, coaches and general information about the studio. * Experience within retail, hospitality and/or customer * Assist our retail team by selling/taking orders for Peloton bikes and accessories * Must have the ability to multi-task