Inside Sales Representative

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country. Founded in 1987, PCM is an industry leader in IT solutions and services, specializing in cloud, data center, mobility, networking, security, and software solutions.

Our Inside Sales Representatives provide front end and back end support to Account Managers and clients. This position is responsible for Hardware & Software life cycle sales support including client follow up to ensure their needs are continually met.

* Provides information concerning vendor and product information; assists customer in comparing product features * Evaluates and decides price quotes based on sales margin criteria * Assists Account Managers in preparing bids, by understanding manufacturer programs such as special bids, education and government pricing and specials builds. * Sets up and maintains pricing profiles in internal databases and programs; * Visits customer accounts with Account Manager as needed * Participates in manufacturer or distributor expositions and new product shows * Ensures customer satisfaction standards are achieved and maintained * Proactive involvement with company departments to resolve order or invoice discrepancies * Uses daily status reports to monitor and inform customers as to the status of orders and changes in delivery dates * Enters order, searches for product availability, and processes orders using the internal systems * Updates/alters orders * Monitors customer payments and credits using internal purchasing, accounts payable, and accounts receivable functions * Determines and documents decisions concerning customer credit and re-bill situations * Generates profit margins through cross sell and up sell activity * Maintain confidentiality of trade secrets, proprietary information, etc. * Other duties as assigned

* Attention to detail * Good written and verbal communication skills * Computer experience a must * MS Office, Excel and Sharepoint experience required * Order entry, including returns * Open order report management * Ability to interact with other operational departments * Customer service experience a plus * Complex product research, sourcing and quoting * Comprehension of ordering workflow * Direct client interaction and support * Maintain special pricing agreements * Negotiate special pricing and bids * Manage customer profiles in our internal systems