Community Manager

At PayPal, we’re laser focused on creating better ways for consumers and merchants to pay and get paid. Putting customers’ needs first, coupled with a “challenger” mindset, we’re redefining the payments category through product, marketing, and service delivery innovation. PayPal is not for everyone.

This individual will be responsible for managing communications and campaigns that articulate PayPal’s brand across a wide variety of social media activities and channels, including Twitter, LinkedIn, Facebook, Pinterest, Instagram, YouTube and others. He or she will drive short and long-term social media strategy, day-to-day management of creative and editorial content, community development, monitoring of conversations and tracking of metrics for PayPal’s social media program. In this role, he or she will work closely with the communications, brand, marketing and customer service teams to build and deploy social media campaigns that help PayPal gain visibility with existing and new customers and exceed business objectives. The candidate will have real experience in hands-on execution of content and conversational engagement in the social media space for leading consumer or technology brands. He or she will have the ability to communicate from the company’s brand tone and voice, curate available content and perspectives to help foster dialogue, quickly resolve issues and understand the inner workings – as well as socially accepted protocols – of social platforms. We are looking for someone who has a strong track record of coming up with creative ideas and executing forward thinking social media campaigns that help a brand rise above the noise. We are seeking an experienced Social Media Community Manager to join our Content, Communities and Brand Activations team.

* Day-to-day community management of the priority social channels * Handle posting approved assets and copy across social channels * Identify community insights and spot trends to inform content strategy and recommendations * Work with paid media teams to amplify posts in real-time * Maintain the tone/voice across social channels * Build cohesive, cross-channel editorial calendars for ongoing activations and coordinate with influencer, brand, experiential, and other key stakeholders to ensure programmatic content is organized * Support the strategic development of social media programs at scale * 2-3 years of experience in communications and/or marketing, with increasing responsibilities * Direct community management experience for large consumer or technology brands * Advertising, digital or social media agency experience is a plus * High proficiency in digital and social media, with experience applying that knowledge successfully within a corporate context * Ability to write compelling, engaging copy for PayPal’s key audiences * Good knowledge of paid social and social media tools for analytics and monitoring * Culture fit: fast paced, good communicator, problem solver, self-starter, organized, strong collaborator, attention to detail