Director of Support Services - Parallon SSC

Headquartered in Franklin, Tenn., Parallon is a leading provider of healthcare business and operational services. Parallon partners with hospitals and healthcare systems to improve their business performance through best practices in a broad portfolio of services, including revenue cycle, group purchasing (via HealthTrust), supply chain, technology, workforce management and consulting.

The Support Services Director is responsible for daily operations of all Support Services functions, coordinating when necessary with hospital departments from each facility associated with the Shared Service Center. This individual coordinates operations with hospital leadership representatives from each facility associated with the SSC, demonstrating strong commitment to customer relationships by taking ownership of issues and facilitating effective outcomes in a timely manner. The Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to SSC, Facility, Solutions Management and SSC Implementation leadership. As the Support Services leader, this person also serves as a key promoter of the SSC as a service organization which strives to meet and exceed the needs of its customers.

**Transition Duties include but are not limited to:** * Plan, prepare and integrate facility Support Services processes to SSC during deployment **Operational Duties include but are not limited to:** * Oversee SSC operations of Support Services functions such as customer services, optical scanning, and mail services * Provide relevant guidance for Support Services Managers and other SSC Directors to resolve internal and external issues * Inform SSC COO of any significant issues in the Support Services area (e.g., payer issues, vendor issues, etc.) * Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education * Inform Support Services Management and staff regarding payer requirements, significant changes and developments * Review Support Services performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements * Complete monthly trending analysis of performance * Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs * Meet or exceed performance and productivity standards as established by RCOM * Oversee management of Support Services personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate * Support corporate Solutions Management and SSC Implementation staff in company-wide initiatives such as the development of operational models and education programs * Identify and implement process improvements to lower costs and improve service to facility customers * Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group * Perform staff reviews and prepare performance documents for direct reports * Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” * Other duties as assigned

**Knowledge, Skills and Abilities** * Organization - proactively prioritizes needs and effectively manages resources * Communication - communicates clearly and concisely * Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services * Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations * Tactical execution - oversees the development, deployment and direction of complex programs and processes * Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems * PC skills - demonstrates proficiency in Microsoft Office applications and others as required * Financial management - applies tools and processes to successfully manage to budget * Project Management - assesses work activities and allocates resources appropriately * Start-Up Operations - understands complexities and needs to start-up, build and maintain a new business **Education** * Bachelor’s Degree in Business or related field * Equivalent work experience may substitute degree requirement **Experience** * Support Services experience * Minimum 5 years management experience