Account Manager

Olo reaches millions of consumers by powering mobile and online ordering for many of the country’s largest restaurant chains. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption.

Olo is seeking entry-level Account Managers to join the Account Management Team in New York City. The successful Account Manager not only manages the day to day Olo program for the customer, he/she develops strategic relationships deep and wide within the customer, identifies opportunities to expand Olo’s footprint within the customer via incremental stores and channels - including catering.

* Manage and develop client accounts to maintain favorable relationship with clients * Execute contract obligations with customers to grow and renew revenue from customer base * Use analytical skills to understand our clients’ changing business and technology issues and needs * Understand each client’s organizational dynamics and probe to discover model and core initiatives in a solutions sales capacity and assist client in goal achievement by leveraging Olo’s suite of products and services * Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability * Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction * Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers * Conduct regular business reviews using value add propositions to mitigate client risk * Execute up-sell opportunities with additional Olo product offerings * Execute client-wide webinars to communicate new client training as well as product enhancements on a regular basis * Report to a Director of Account Management

* Strong interest in the restaurant technology industry * Outstanding ability to clearly and tactfully articulate problems and resolutions * Highly organized project management skills * Ability to work independently when needed - as well as collaborate cross-functionally * Top-notch communication, writing and presentation skills, and the ability to educate clients on operational best practices to increase program performance * Ability to provide feedback on internal processes and best practices to continually improve the customer experience * A Bachelor’s degree * Experience managing mid-size enterprise clients or relevant project management work preferred