Customer Service Associate - Floor Host

Novitex is a managed services provider in the document outsourcing industry. Through innovations in document processing that include our end-to-end framework, we work with clients to get the right information to the right person — securely — and in a timely manner. Approximately 500 Fortune 500 companies, government entities and AmLaw 200 firms turn to Novitex to develop custom solutions that work toward improving their information-intensive workflows.

Novitex Enterprise Solutions is seeking a high energy individual to fill a Floor Host in San Francisco, CA. In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry. Do you have a natural talent to engage others while eliciting positive, memorable, and lasting impressions? Our Floor Host is a guest liaison who encompasses all of these qualities and much more! Our Floor Host should have a strong desire to create memorable experiences, excitement to interact with technology and passion to deliver exceptional guest care while maintaining a fun and energetic demeanor.

* Delivering the highest levels of guest care while consistently demonstrating a friendly and engaging attitude * Effectively addressing and resolving internal and external guest questions or concerns * Demonstrating flexibility in satisfying guest needs in a high volume, ever advancing environment * Developing a familiarity with the building occupants whom you are assisting. Fostering an atmosphere of warmth and professionalism * Consistently adhering to business practice guidelines and policies * Taking direction from supervisor and/or site manager * Developing and delivering timely projects assigned by Leadership * Assisting Guest Services in resolving guest issues and problem solving * Providing information on local area dining and entertainment options; maintaining a current listing of conventions and special events * Set-up training, conference and meeting rooms * Clean and wipe down workstations * Maintain meeting room supplies * Attention to detail and strong time management skills

You need great people skills, patience and be able to multi-task to be good at this job. Other aspects of your background will include: * Minimum 1 year concierge, hospitality or host experience preferred * Minimum 1 year office/clerical experience preferred * Bachelor’s degree or equivalent work experience preferred * Excellent attendance and timeliness record and ability to conform to Novitex’s company standards * Possess strong oral, written and listening skills with fluency in English; knowledge of additional languages is a plus * Professional appearance and demeanor (professional but not formal) * Must be highly proficient in Microsoft Outlook, Word, PowerPoint and Excel * Ability to effectively work individually or within a team in a fast paced environment * Continuously improves personal and professional skills, knowledge and abilities * Physical requirements (with or without accommodations) include: ability to stand for 4-6 hours per day, move from various floors, occasionally lift 40 pounds; bend, reach, squat, and perform the necessary job functions * Safety conscious A successful Floor Host helps create a lobby experience that reflects the client’s brand through possession and demonstration of the following attributes: * Approachable (engaging, interactive, anticipatory, friendly, helpful) * Real (Polished and professional, but not formal; appropriately personal; sincere) * Empathetic (views lobby visitors as guests, guest-centric mindset; puts others at ease, grace under fire) * Passionate about people, the client and the power of technology * Determined (sees every interaction as an opportunity to surprise and delight, strives to make a positive impact on every lobby visitor experience, possesses strong ownership for the buildings and lobbies in which he or she works) * Willingness to submit to a pre-employment drug screening and criminal background check