Systems Support Engineer

Nokia is a global leader in the technologies that connect people and things. Powered by the pioneering work of Bell Labs, our research and innovation division, and Nokia Technologies, we are at the forefront of creating and licensing the technologies that are increasingly at the heart of our connected lives.

You will be part of an innovative, dynamic team that is responsible for supporting the entire technical infrastructure involved in creating/capturing data that plays a critical role in building and maintaining our world-class digital maps for autonomous driving vehicles. Our Team is responsible for deploying, installing, and maintaining new equipment, hardware and software to our Regional Map & Content field data collection organization. This includes, Global Positioning Systems, Inertial Measurement Units, Video Cameras, In-Car PCs, Map Editing Software and any related hardware required. Systems Engineers work with equipment engineers and business process owners to analyze technology needs; evaluate and recommend solutions; install equipment, hardware, and software; resolve field problems remotely and/or on-site; work with vendors to improve products; assist in planning for projects and deployments; and developing recommendations for continuous improvement.

* Develop user and operational requirements and advise project teams concerning design, engineering, sourcing, fabrication/assembly * installation, testing, maintenance and upgrading of field equipment * Coordinate external providers of equipment and services for the entire NA (North America) region, and work with external suppliers and the purchasing department to ensure that parts and supplies are in stock and available for installation and replacement * Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures, and provide testing documentation for the entire NA region * Set-up and maintain bench testing and diagnostic instances of field equipment to facilitate trouble shooting in NA and share with NA team to assist in troubleshooting * Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements for the entire NA region. * Provide training on systems to the NA team (train the trainer) or to users directly on an as-need basis * Tailor technical user documentation for field system solutions for NA * Provide second and third level helpdesk support when users encounter problems and monitor responses from other team members within the NA region * Ensure initiatives are executed according to quality standards and other business objectives, * Identify opportunities for continuous improvements of current systems / processes

* Education: degree in computer science and/or automotive/avionics electronics or degree in Geography or Geographic Information Systems along with relevant technical experience * Work Experience: minimum of 3-5 years working with installed and after-market avionics or automotive systems; experience with in-car computers a plus * Advanced knowledge of computer hardware, Linux & Windows Operating System, and associated tools for diagnosis and repair * Above average diagnostic and problem solving skills, and ability to develop and recommend innovative solutions to problems * Attention to detail, good organizational skills, commitment to team work and excellent interpersonal skills; ability to interact with users and managers, and to work in a collaborative team environment and monitor regional needs * Ability to travel domestically and internationally (up to 50%) on short notice. * Understanding of IP Networks and basic routing and how they are used in camera systems to include GigE, Firewire, or similar camera technologies