Inside Sales Desk Associate

Nasdaq

(Boston, Massachusetts)
Full Time Entry-Level
Job Posting Details
About Nasdaq
We began primarily a U.S.-based equities exchange. Today, Nasdaq is recognized around the globe as a diversified worldwide financial technology, trading and information services provider to the capital markets, with more than 3,500 colleagues serving businesses and investors from over 50 offices in 26 countries across six continents – and in every capital market.
Summary
The Inside Sales Desk Associate will receive sales coaching and instruction while working in a hands-on environment that will test all your skills. Nasdaq will provide a strong foundation to arm you with the core fundamentals necessary to become our next generation of top sales performers. You will have the chance to learn and work with all the segments we support including Investor Relations, Public Relations, Multimedia Communications and Board and Leadership solutions. You’ll spend time with an energetic and lively group of colleagues while learning from a management team deeply vested in helping you succeed.
Responsibilities
* Support the Senior Sales Executives to identify key areas of opportunities in the market. * Prospect potential clients by leveraging internal and external relationships. Schedule meetings and perform demonstrations for senior sales team when required. * Supports the Senior Sales Executives in closing deals in order to meet individual/team quotas and company business objectives. * Generate contracts and ensure high quality client interactions. * Manage prospect list for each region. Maintain campaign lists and ensure outbound activity to prospects across multiple campaigns. * Responds to escalated customer issues. * Develop a deep understanding of Capital Markets, Investor Relations, Public Relations, Board Communications and Multimedia Solutions. * Process Service Requests and Contracts within CRM. * Proactively take on new initiatives and exhibit a curiosity for learning. * Aim to excel in the role so you can be promoted to the next sales position at Nasdaq.
Ideal Candidate
**Education, Professional accomplishments, and Certifications:** * Education Required: Bachelor’s degree in business, finance, or marketing/sales * Experience Required: 0 to 2 years **Skills, Requirements and Competencies:** * Requires conceptual knowledge of theories, practices and procedures within a discipline. * Requires guidance on task initially and requires supervision. * Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. * Applies general knowledge of business developed through education or past experience. * Often needs help understanding the commercial side or key business drivers impacting the task/decision. * No supervisory responsibilities; accountable for developing technical contribution. * Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments. * Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor. * Exchanges straightforward information, asks questions and checks for understanding. * Learns how to navigate the customer organization and identify key facts. * Maintains customer information regarding decision makers in internal sales systems, as directed. * Learns the fundamentals of customer retention, including how to identify valuable customers and their basic needs. * Develops basic understanding of standard Nasdaq offerings and major areas of expertise. * Develops a basic understanding of standard Nasdaq products, technologies and offerings. * Develops a basic understanding of competitors’ standard products and services. * Participates in dialogue with assigned customers. * Participates in the communication with the internal team. * Gains insight to external trends (i.e. business trends, regulatory issues, global implications) to contribute to the anticipation of customers’ needs. * Collaborates with colleagues and customers to assess customers’ immediate needs. * Under direct supervision assists customers through the sales process (pre-sale through post-sale). * Understands the other roles that are part of the sales process (e.g., sales support) and collaborates with the right individuals with the right information at the right time. * Under direct supervision assists in presenting deal scenarios to the customer that focus on how Nasdaq can best address their future business challenges. * Develops an understanding for sales performance and the strongest and weakest customers, bestselling products, and successful sales techniques. * Assists in identifying opportunity in territory and develops a sales plan for the territory, including a list of high priority customers to target. * Under direct supervision conducts an ongoing review of the territory plan, referring back to it regularly to make sure the plan is on target. * Provides customers with basic, standard information regarding products/offerings.

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