Operations Manager

MV Transportation provides safe and efficient, state-of-the-art transportation services & technology to transit operations. Many of our customers include cities, counties, municipalities, corporations, non-profit agencies, universities, and community organizations. We're inspired each day to focus our industry expertise on helping clients unlock the true potential of their transit operations.

The Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

* Effectively manage on-time performance and driver availability. * Effectively manage all call center functions. * Effectively manage customer relations through both direct contact and outreach programs. * Identify, select, train and mentor location staff. * Effectively and frequently communicate with location staff and support team members. * Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. * Contributes to maintain the safety culture of the division. * Maintain client contact routinely to meet or exceed expectations. * Assist with conducting periodic departmental audits. * Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to company policies and procedures. * Participates in location labor and employee relations activities.

* At least two (2) years of experience in a supervisory position. * Experience in a paratransit position and have experience in scheduling and personnel management and training. * Must be able to work independently and have strong written and verbal skills. * Knowledge of the contractual obligations is a must to perform this job correctly and knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity. * Computer and financial skills required. * Time management skills and HR skills. * Experience working with a Fixed Route/Paratransit Operation. * Working knowledge of MS Office. * Strong analytical skills. * Strong written and verbal communication skills. * High degree of multi-tasking skills.