Dispatcher

MV Transportation

(Austin, Texas)
Full Time Evenings Weekends
Job Posting Details
About MV Transportation
MV Transportation provides safe and efficient, state-of-the-art transportation services & technology to transit operations. Many of our customers include cities, counties, municipalities, corporations, non-profit agencies, universities, and community organizations. We're inspired each day to focus our industry expertise on helping clients unlock the true potential of their transit operations.
Summary
MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and reports to the Operations Supervisor. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Supervisors, Road Supervisors or other managers as appropriate.
Responsibilities
* Takes client calls and communicates issues with drivers, Operations Supervisor, other Dispatchers or other managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality. * Responsible for influencing positive employee morale and quality customer service. * Monitors and completes driver sign-in and sign-out daily. * May assign trips to drivers to assure adequate disbursement of trips between all assigned routes. * Monitors daily system performance. * Participates in analysis and review of operating performance. * Notes closed and/or late starting of routes and communicates same to Operations Supervisor, Road Supervisors or other Dispatchers and/or Managers as appropriate. * All other duties, as assigned.
Ideal Candidate
* One (1) year previous Dispatcher experience preferred. * Two (2) years of transportation experience is preferred. * High School diploma or equivalent. * Experience with Trapeze and CAD/AVL software * Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment. * Demonstrate a high customer service commitment. * Able to demonstrate professional phone manner. * Knowledge of the service area is a plus. * Must be available to work various shifts to include nights, weekends and holidays.
Compensation and Working Conditions
Reports to Operations Supervisor

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