Product Specialist

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California.

The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand.

* Welcome all walk in guests, answer questions and generally manage the customer’s Tesla experience in the most positive way * Enthusiastically educate all customers and fans about the benefits of going electric * Assist Owner Advisors in co-piloting test drives for Tesla enthusiasts and providing an experience that future customer would highly recommend to friends and family * Help Tesla enthusiasts and future owners stay up to speed with Tesla by subscribing them to digital updates from the company and founder, Elon Musk * Through conversations on the floor, identify future Tesla prospects and encourage them to get behind the wheel of a Tesla product for themselves * Assist customers with purchases of apparel and keep inventory full and neat * Provide high quality customer service to the existing Tesla owner community * Keep up with industry trends and best practices. * Help to develop a new way to market and sell cars to the community * Your performance will be measured by your ability to engage and sign up potential customers in the store for updates and test drive and other event invitations from Tesla

* Strong communication and customer service experience required * Positive, enthusiastic and passionate about the changes in the personal transportation industry * Ability to understand and convey business issues and technical concepts * Strong sense of team mentality and reliability * Ability to work evenings and weekends in a retail environment, retail experience a plus * Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history