Patient Representative

Midwest Orthopaedics at Rush(MOR) is nationally recognized as a leader in comprehensive musculoskeletal medicine including; sports medicine, joint replacement, hand, foot and ankle, spine, pain medicine & rehabilitation, pediatrics and oncology. The orthopaedic program at Rush University Medical Center is ranked 6th nationally by U.S.News & World Report and is the highest ranked program in Illinois.

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.

• High school diploma or equivalent
• At least 2 years experience in a medical setting