Call Center Manager

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners.

Directs a team focused on quality patient service through ongoing staff development. Oversees and monitors all aspects of Call Center functions and staff. Responsible for ensuring productive and positive communication between Call Center, Physicians, and support staff. Administers call handling and voice information technology and support systems.

Essential Requirements: - Demonstrated success in leadership position - Ability to deliver high levels of patient satisfaction and quality patient service - Ability to prioritize and problem solve efficiently - Technical understanding of information systems used within a Call Center - Exceptional verbal and written communication skills - Accurate and detail oriented Desired Qualifications: - Prior NextGen or Epic experience - IDX, knowledge of status reports, CRX System - Medical Insurance Experience Requirements: - 4 years electronic practice management/electronic health records - 4 years of demonstrated successful personnel management - Healthcare supervisory or management background - Call Center experience - ACD (Automatic Call Distribution) or other Call Center systems monitoring Education Requirements: - Bachelor-s Degree Physical Requirements: * Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies. Employee will occasionally be asked to lift files or paper weighing up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time, and working in an environment which can be very stressful. Typical Working Conditions * Work involves frequent contact with patients. Work maybe stressful at times. Interaction with others is constant and interruptive.