Casino Host

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

It is the primary responsibility of the Casino Host to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service. The Casino Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

* Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to prove minimum amount of allowance (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts). * Assist in maintaining and developing property’s customer base through meeting and interacting with customers. * Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer. * Process customers’ reservations by using VIPR/INTER RIDE, TANDEM, OPERA & PATRON management systems. * If authorized, grant marker authorization limits to qualifying customers. * Attend special event functions when appropriate to promote marketing efforts and greet customers. * Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies. * Resolve customer disputes and complaints to the satisfaction of the customer and the company. * Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions. * Perform other job related duties as assigned.

* Able to work in the fast pace environment. * Able to work as a team with co-workers. * Demonstrates excellent customer service skills. * Demonstrates savvy interpersonal skills to effectively communicate with all business contacts. * Shows flexibility in working a variety of shifts. * Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards. * Able to travel domestically or internationally if necessary to meet existing customer base. **Education and/or Experience:** * High School diploma or equivalent * Minimum of two (2) years hotel operations, casino marketing, VIP services or table games. * High volume guest interaction or guest service experience. **Preferred:** * 3 Years Casino Host experience * Bachelor’s degree. * Previous experience working in a similar resort setting. **Work Schedule/Hours:** * Regular scheduled hours: Work Days and Work Hours vary by business demands. * Other – Must be flexible if needed for occasional work outside of normal business hours.