Sales Strategy and Operations Manager

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

Blend strategy with execution, analytics with innovation, leadership with teamwork to spearhead game-changing operational initiatives for all of Sales. Build strategic expansion plans to accelerate global growth. Uncover actionable insights and improvement opportunities through robust analysis of key performance metrics. Ensure the sales “machine” operates smoothly and efficiently by identifying and resolving process inefficiencies. Roll up your sleeves and drive measurable improvements in sales performance. Do whatever it takes to ensure all sales growth objectives are met!

Support strategic planning and operating processes in support of rapidly expanding sales team

• Partner with Sales Leadership and Finance on annual/long-term planning, sales capacity planning, budgeting, quotas, incentive plans, forecasting, and commissions.
• Optimize market segmentation, coverage models, territory alignment, and expansion plans
• Support execution of ongoing sales processes, calls, and meetings

Monitor sales performance and partner with field leaders to deliver sales objectives

• Continually analyze the health of the sales team to uncover actionable insights/intelligence
• Develop creative solutions to roadblocks inhibiting sales performance
• Partner with, council, and advise sales leaders to deliver operational excellence and sales execution

Spearhead key initiatives to drive measurable improvements in sales team performance

• Create and implement sound strategies to accelerate domestic and international growth
• Lead projects to drive operational/process improvements, scalability, and sales effectiveness
• Identify opportunities to meaningfully improve sales efficiency, margin, CAC, etc.

• Creative mind, innovative thinker, eager to learn, grow, and develop
• Positive attitude and passion for the opportunity
• Proven ability to thrive in a dynamic, fast-paced, results-oriented environment
• Organized, analytical, problem solver, process-oriented
• Strong collaboration, teamwork, and partnership skills
• Excellent communication and interpersonal skills, written and verbal
• Skilled in leading and influencing at all levels of an org
• Advanced computer skills including Excel, Powerpoint, and Google Products
• Expertise with Salesforce.com a plus
• Top tier undergraduate degree
• MBA a plus
• Prior experience in Sales Strategy, Analytics, Operations, etc.
• Prior experience in a rapidly growing SaaS/Software company a plus