Field Support Manager

As an established community partner, Maxim Healthcare Services is focused on patients and dedicated to delivering quality patient care and service--all supported by a nationwide network of experienced healthcare professionals and staff.

* Consistently models company’s philosophy of customer service and compliance * Establishes and maintains effective channels of communication within the office as well as with clients, Caregivers, and Field Support Team Members * Collaborates with the Business Development, Sales, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office * Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards * Demonstrates excellent knowledge of company and office policies and procedures (Administrative, Clinical, Billing, Human Resources, etc.) * Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc. * Ensures caregivers meet all requirements prior to working in the field, including all C10 requirements * Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management * Participates heavily in Clinical Plan Of Correction (CPOC) process * Interviews and selects new team members * Manages team member development, including training and continuing education * Oversees office payroll and billing processes and makes sure all issues are resolved promptly * Performs quality assurance to ensure that all processes are accurate and effective. * Oversees that medical records management processes are in compliance with federal, state, and local guidelines/regulations * Oversees office spending/delivery cost * Coordinates responses and processing of unemployment and workers’ compensation claims * Manages facility and collaborates with the corporate Real Estate team to ensure alignment with building policies. Monitors office equipment and usage. * Participates in office Red Zone meetings * Responsible for working with the Revenue Cycle team at headquarters regarding collection process and managing accounts receivable * Manages team member development, including coaching, training, and continuing education * Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients * Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses * Manages the grievance process * Responsible for entering incident reports into database * Meets and maintains HIPAA regulations in regards to Protected Health Information (PHI) * Generates and utilizes reports; payroll, billing, financial, HR, etc. * Performs other duties as assigned

* Undergraduate degree preferred in Business, Marketing, Management, Communication Provider Relations, Human Resources, Healthcare Administration or RN degree * Minimum of one (1) year of operations or administrative experience in healthcare preferred * Experience with supervising professional and administrative personnel * Strong understanding of organizational and financial structure * Strong interpersonal skills * Must be organized and able to adapt in a dynamic, fast paced environment * Must meet federal, state, and local, requirements * Must possess and retain knowledge of federal, state, and local and accreditation home care standards * Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills. * Proficiency with computers, including Microsoft Office * Must meet federal, state, and local requirements