Account Executive

Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.

Lithium is seeking an enthusiastic and consultative Account Executive for our most strategic named accounts in an East Coast territory. Territory is largely the New England/Greater Boston area. This role will be responsible for target new accounts vs working a general territory. Additionally you will be required to open new accounts and have strong business development/cold calling skills. We need someone who can identify the customer’s short and long term needs, manage a global book of business across various business units in some of the Fortune 500’s largest players, and demonstrate where Lithium can help solve the customer’s critical business problems. What You’ll Do As an Account Executive, you will work closely with some of Lithium’s most strategic named accounts and take responsibility for directing customer engagements. The successful candidate will understand the customer’s definition of business value and be able to challenge them to think about new ways to differentiate and transform their business. The AE will be able to inspire customers by providing thought provoking and consultative strategies to help some of the world’s most iconic brands the ability to better engage with their customers. The perfect candidate is high-energy and insatiable, with a strong interest in social business. You will have a background developing holistic strategic plans, but also have experience at the tactical level: defining, building and overseeing ongoing customer programs. Excellent computing and communications skills, and the ability to thrive in a team environment are a must.

* Work with a core group of existing Lithium customers to grow and maintain a global book of business * Drive new business and open new accounts. * Define and execute social business initiatives that result in business value from Lithium products and services * As Lithium’s frontline trusted advisor, you will build strong relationships with customer and work closely with the Lithium management team to ensure strategy and delivery stays on target with measurable objectives * Developing thought leadership around the social business landscape * Develop business models utilizing customer and Lithium proprietary data * Collaborate with a virtual team of resources to successfully fulfill objectives

* Five plus years of work experience in a direct sales, management consulting/services, digital agency capacity, software. * Strong cold calling and account development skills - cold calling and business development. * Experience developing and managing teams to deliver strategic marketing and interactive business programs for large enterprise clients * Deep expertise in working with customers in the Hi-Tech vertical and/or functional subject matter * Technical delivery experience (social, digital media, systems integration, workforce implementation) * Customer-side experience * Must possess a high degree of professionalism and operational discipline * Must have attention to detail and high level of accuracy * Excellent communication skills and analytical capacity * Confident in public speaking * Experience developing ROI frameworks and measurement methods, a business management understanding of statistics * Knowledge of how social media and online communities function: personal adoption and use of social media, experience participating, managing, or facilitating an online community a plus. * Positive attitude and a desire to win