Salesforce Manager

The next name in digital marketing. Specializing in SEO, SEM, web development, software development, web design, content marketing and social media. We leverage these strategies to produce and market strong brands that perform well in a variety of digital/internet channels.

The Salesforce Manager will be responsible for oversight, which will include: Object management, configuring Salesforce.com to analyze business requirements, providing best practice recommendations and implementing functionality for a range of project stakeholders, including custom object creations, advanced workflows, etc. They will work closely with business management, stakeholders, business analysts and users within a fast growing environment to ensure core systems are built for scale and delivery of key insights. This is a management position which will have multiple direct reports.

Through reporting and continual improvements through Salesforce, this position will drive business decisions related to process and efficiency. This person suggests process updates and changes. This person promotes the company’s core values, vision and mission.

Major Responsibilities:

• Management and leadership of all Salesforce Administrators and Developers.
• Oversight of all company and partner Salesforce organizations
• Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to internal and external customers.
• Responsible for identification of process pain points and gaps in best practices.
• Perform rapid analysis and decomposition of complex business information into technical process components.
• Perform business process modelling, user experience modeling and basic technical architecture diagramming.
• Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
• Comfortable building and demonstrating prototypes using Salesforce sandboxes.
• Strong presenter to C Suite level audiences as well as technical teams.
• Comfortable with heavy involvement in user acceptance test planning.
• Lead project team through daily task assignments
• Working management, develop company-wide Salesforce standards for: unit tests, documentation, peer reviews and code deployment.
• Ensure adherence to unit test standards for SalesForce Developers and Administrators
• Enforce Apex coding standards
• Drive and support documentation efforts for all existing and newly created code
• Oversee and support peer code reviews
• Create project and release plans, monitor project costs and schedule to ensure timely completion and implementation of the project within approved time and budget
• Organize and facilitate daily stand-ups, planning, demos and other activities/meetings
• Track and communicate sprint/release progress
• Update tracking tool to provide transparency on product and backlogs
• Guide the team through the development, testing and implementation stages and review the completed work effectively
• Track and facilitate issue resolution
• Make presentations on project status and present status reports to the stakeholders
• Day to day management of Salesforce.com and related systems.
• Configuration, Administration, Development, Documentation and Support of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Pardot
• Work with Management to drive efficiency through tooling and business process automation.

Additional Responsibilities:

• Help train users on CRM
• Update and change CRM based on business needs
• Foster a culture of Salesforce acceptance
• Promote data-driven processes
• Promote a culture of work hard, play hard and transparency
• Acts as a mentor and coach to SalesForce Administrators to promote best practices
• Provide guidance and suggest development tooling including but not limited to IDEs, SalesForce apps and 3rd party services
• Works with manager to develop standards and policies which increase efficiency and decrease errors in managed orgs
• Manages external relationships with a focus on client satisfaction, clearly communicating issues, and delegating work as necessary

Requirements:

• Bachelor's degree in Computer Science or Information systems; a minimum six (6) years of relevant professional experience is considered equivalent to a Bachelor’s degree
• 4+ years’ experience working within the Salesforce platform on an Administrative or Development level
• Preferred experience with multiple companies using the force.com platform in either administrator, developer or consulting roles.
• Experience with Sales Cloud, Service Cloud, and force.com platform functionality required. Preferred experience with Pardot, Social Studio, Marketing Cloud, Communities, Data.com, Work.com, and other Salesforce products
• Strong presentation and communication skills
• Experience with Apex, SOQL, XML, JSON, JavaScript, jQuery preferred
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services is a plus
• Ability to handle changing priorities, manage multiple tasks and work within tight timeframes and deadlines
• Strong project management skills
• Salesforce Administrator certification
• Salesforce Developer 1 certification

Bonus Qualifications:

• Salesforce Advanced Administrator certification
• Salesforce Developer 2 certification
• Familiarity with Invoca, New Voice Media, Financial Force HCM
• Experience with a digital marketing agency
• Continuing education in digital marketing and SEO trends
• Someone who likes to work hard and play hard