Sales Consultant - Service

We are one of the global leaders in the elevator and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for elevators, escalators and automatic building doors.

Salesperson’s role is to proactively manage customer relationships, manage opportunities from current and new customers and close deals professionally in a way that maximizes KONE’s order book and profitability.

* Meet or exceed annual budget on new maintenance sales through new equipment conversions, prospecting competitors equipment, balanced private -vs.- public sector, and recapturing KONE equipment. * Meet or exceed annual budget on orders from quoted repairs and upgrades to existing equipment. Utilize KONE Quick Quotes where applicable. Achieve budgeted level of down payments on orders. * Collaborate with Service Operations / Safety professional to propose appropriate KONE solutions based on customer/building needs. * Retain existing lifts in service by maintaining strong customer relationships in order to meet or exceed the branch annual budget for lifts in service (LIS). Active involvement in addressing cancellations. Manage re-sign and escalation processes * Ongoing account management including responding to customer requests and assisting with collections. * Utilize KONE contract terms and conditions requirements when negotiating sales. * Properly record account and customer activity in KONE CRM system. * Create solid sales pipeline.

* Previous 1 - 3 years sales, marketing, or fund-raising or related experiences preferred. * Bachelor’s degree from an accredited college preferred or equivalent work experience. * Preferred areas of study are: Business, Management, Engineering, Marketing, Supply Chain Management, Communications and Liberal Arts. * Ability to establish a rapport and speak extemporaneously on a variety of subjects with all levels of existing and potential KONE customers. * Strong and effective oral, written, persuasive, and presentation skills. * Strong interpersonal skills required to work efficiently and effectively with co-workers, management, and customers. * General working knowledge of service and/or vertical transportation industry. * Ability to work effectively in a team environment. * Familiarity with common computer operations and software. * Effective networking skills.