Information Systems Analyst - Resolute Professional Billing

The eBusiness group at John Muir Health is a dynamic, well-organized team that is passionate about creating innovative web and mobile products that will revolutionize healthcare delivery. In just the past three years, we’ve created a new team, launched a patient portal, a mobile app, a physician portal, and are building innovative applications while fully committed to Agile philosophies that will raise the bar on how healthcare is delivered.

• Supports software/systems to ensure optimal utilization.
• Works closely with end users to identify problems and provide solutions.
• Educates end user to ensure efficient and effective use of application/system.
• Needs to be available for on-call duty when necessary.
• Physical requirements noted below.

• Demonstrates understanding of functionality, maintenance and support of specific software applications.
• Supports specific software applications to ensure optimal utilization, functionality and availability.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Analyzes reasonably complex software problems and develops/implements solutions with general guidance.
• Assists in the design, delivery, and improvement of software applications training programs and related courseware.
• Demonstrates an understanding of end users’ business needs, and works closely with end users to identify problems and provide solutions.
• Serves as the primary ITS representative to install upgrades, patches and fixes.
• Educates end user to ensure efficient and effective use of application(s).
• Provides troubleshooting for all applications and software within assigned systems area.
• Demonstrates an understanding of software functionality, and seeks additional technical information from managers within ITS Section.
• Complies with the Health System's Policies/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.

• Bachelor’s degree in related healthcare, business, computer science, information sciences, or related field required; experience or alternative degree may be considered in lieu of required education.
• Minimum of 2 years of experience within a technology environment, preferably within a healthcare setting.
• Demonstrated knowledge of concepts, practices, and procedures used within any business applications environment.
• Previous experience in the support and maintenance of information systems required.
• Demonstrated skills in the use of MS Outlook, Excel, Word, PowerPoint, and Visio.