Billing Mediation and Development Manager

c spire

(Ridgeland, Mississippi)
Full Time Evenings Weekends
Job Posting Details
About c spire
C Spire is an advanced technology company that delivers customer-inspired, nationwide wireless network services, business solutions and 1Gbps Fiber to the Home Internet / HDTV / VOIP.
Every team member of the C Spire Crew is charged with bringing our strategic vision of personalized service to life. The person in this position manages the activities of the Architects, Systems Analyst and Software Development personnel. Has the responsibility for all aspects of CDR and EDR processing for billing applications including planning, design, development, and testing for new network elements as well as the current. Design and development of tools that may not be directly related to usage mediation. Plan, organize, schedule, and control the work of staff under his/her direction.
* Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through: * Integrity * Putting our customer at the center of everything we do * A relentless passion to be the best * Being competitive, bold, innovative and adding value * An ownership mentality, behavior and accountability * An unyielding commitment to quality * Respect for our internal and external customers * Continuous improvement * Being resourceful, productive and efficient * Maximum dedication and effort with high energy, enthusiasm and urgency * Manages and provides leadership, mentoring, coaching and career development planning for staff ensuring productivity is maximized and quality is delivered. Cross-train and develop skills of staff, to include succession planning. Hire, train, and give performance feedback to employees. * Participate in the development of short and long-range plans. Plan and report project status. Conduct research, evaluate alternatives, and propose technical solutions. Create and/or use existing technological tools to enhance performance, quality and efficiency. Create, review and enforce policies, procedures, and standards for departmental use. * Provide technical expertise, leadership, and supervision of daily activities required for efficient and quality systems analysis, design, and development as related to system development and maintenance. Provide timely resolution to systems problems. * Develop effective working relationships with other departments, groups, managers and vendors. Proactively seek efficient and quality solutions. * Ensure that automation of event mediation is reliable and scalable for all platforms and network elements. * Develop and maintain wireless and non-wireless mediation processes, audits and controls that guarantee every event is processed and/or accounted for. Responsible for processing 3G, 4G, Wireless Voice, VOIP, Analog, Internet, VOWIFI, VOLTE, Event Detail Records and Messaging transactions. * Work closely with the Billing teams to resolve any transactions that fail to properly process in the billing platform. * Create and utilize automated monitoring tools to prevent loss of revenue or application downtime. * Develop tools and applications for efficient examination and reprocessing of any failed transactions. * Perform additional duties as assigned.
Ideal Candidate
**Education/Experience Required :** * Must have Bachelor’s degree in the field of computer science or information systems and 5 years related work experience. Master’s degree desirable. * Experience in leading a team responsible for development is preferred. * Extensive experience with systems analysis, code, design, development of network element integration is required. * Experience with usage processing strongly preferred. * JAVA, Perl, KSH, SOAP, XML and SQL experience strongly preferred. * Experience with common software development tools and UNIX/Windows operating systems is expected. * Strong working experience receiving and working from program and creative briefs, business requirement documents, use cases, test cases, functional requirements and business cases for large integration projects. * Proficient in Excel, Word, Outlook, and PowerPoint. * Solid understanding of the Software Development Life Cycle. * Strong leadership and communication skills required. **Physical Requirements/Working Conditions:** Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must be able to work a flexible schedule shared by other department members including some evenings and weekends.


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