Technical Writer

In 1976, Jack Henry & Associates (JHA) was founded on the premise that strong relationships and sound technology go hand-in-hand. Today, with more than 10,800 customers and over 6,000 associates, we combine this idea with the pursuit of one common goal – excellence in financial services.

The Technical Writer will be responsible for writing and editing documentation and online help. Products include, but are not limited to: quarterly release/enhancement documentation, product support manuals, installation manuals, help documents and tutorials in support of customer or internal organizations. Projects involve working in an Agile development environment and collaborating with team members of different perspectives and backgrounds.

* Conducts interviews with various users, technical staff and quality assurance staff to gather data for documentation. * Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users. * Responsible for operational testing of documentation; interfaces with other technical writers for proofreading and editing during master documentation operational testing. * Produces products that conform to the company documentation and quality assurance standards. * Interfaces with customer base to resolve minor issues relating to documentation.

**Minimum Qualification:** * Minimum of 18 months of experience in technical or instructional writing, or in a technical support role. **PReferred Qualifications:** * Knowledge of Adobe RoboHelp and Adobe Acrobat. * BA in English, Technical Communication, or similar field. * Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices. * General knowledge of the financial industry, with specific knowledge of the ACH and check processing. Able to research and write in accordance with technical and customer requirements. * Developing project management skills. * Bilingual fluency or professional working proficiency in Spanish. * Good oral and written communication skills. * Proficiency with Microsoft Word. * Ability to meet deadlines. * Ability to translate technical jargon into language that is easily understood by a non-technical audience. * Ability to follow corporate standards and guidelines.