Account Representative

Iron Mountain is a storage and information management company, assisting more than 156,000 organizations in 36 countries on five continents with storing, protecting and managing their information. - See more at: http://www.ironmountain.com/Company/About-Us.aspx#sthash.XZRdhLXk.dpuf

The Account Representative is responsible for the day-to-day management of all levels of service to the client while insuring the satisfaction of assigned clients

* Make sure that all commitments to our clients are met. * Make sure orders, assembly jobs, updates, reports, and outside purchases are performed as required by Iron Mountain Fulfillment Services. * Assist in writing client specific procedures and department procedures. * Develop and maintain a back-up binder for each account. * Interface with IT on related projects. * Assist Account Manager (AM) with new client transitions as needed. * Meet with client’s day-to-day contact a minimum of once per month. (This is not a requirement in Batavia- AR participates in client meetings on an on-going basis when needed or via conference call. * Communicate positive and negative issues/situations regarding day-to-day activities to client contact. * Solve problems and resolve service issues. Escalate unresolved issues to Account Manager. * Provide routine feedback to Managing Director (MD), Account Manager (AM), and Operations Manager (OM) on day-to-day service issues. * Keep current on information about assigned clients including key players, new opportunities and company performance. Assist AM in keeping Seibel CRM data up-to-date. (AR’s do not have access to Seibel at this time) * Develop and maintain an action list of all client issues and projects for day-to-day activities. * Schedule/organize/QA-enter instructions for assembly jobs, enter orders, confirm receipts and manage inventory. * Provide training as needed to account contacts on day-to-day system functionality. * Maintain prompt, courteous, professional communication with clients including telephone, e-mail and written communications. * Track billable functions, hours, projects and postage & freight when used by external vendors. * Maintain and or Generate monthly billing back up (where applicable). * Enter monthly billing backup into GTi system as needed, generate and review monthly invoices. * Maintain proficiency in all IMFS technology systems including GTi, GTx, and Actuate. * Assist and support the MD, AM, and OM with other assigned projects and tasks. * Meet or exceed the service and performance benchmarks for Total Customer Satisfaction (TCS). * Cross-train and provide support for all other accounts. * Maintain team environment and attitude in DFC and throughout organization.

Bachelor’s degree preferred or four to five years of experience in client services or in Administrative services Excellent understanding of business and general accounting functions Strong business and English vocabulary; able to project confidence and expressiveness in both oral and written communications Experience with direct customer contact in a sales environment Must possess good organizational skills Proficiency in Microsoft Excel, Word and PowerPoint