Customer Service Representative

International Paper

(Beaverton, Oregon)
Full Time
Job Posting Details
About International Paper
International Paper (India) Private Limited is a leading manufacturer of pulp and paper products and caters to both domestic and foreign markets. International Paper (India) Private Limited produces writing, printing and copier papers at its two manufacturing units in Andhra Pradesh, which have a total paper production capacity of 240,000 metric tons per year.
Summary
The Beaverton Bag Plant is in need of a Customer Service Representative. This position works closely with our sales representatives, accounting, scheduling, shipping and manufacturing teams for timely shipments.
Responsibilities
* Receive, process and monitor progress of customer orders to align the overall business strategy of the facility. * Responsible for expediting order changes and negotiating with customers of those changes. * Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing. * Build specifications for printed bags in plant system. * Apprise customers of order status as appropriate. * Ensure accuracy of files by maintaining up to date bag specification file, customer account file and price file. * Communicate with sales people on a regular basis regarding activities within their respective accounts. * Attend production meetings and help communicate customer priorities. * Responsible for processing of bag artwork. * Responsible for purchasing from sister plants.
Ideal Candidate
**The following qualifications are required.** * 2 to 4 years customer service experience. * Strong oral, written and e-mail communication skills. * Ability to handle telephone conversations, listening and communicating. * Computer experience using spreadsheets, database and word processing software; such as Microsoft Word, Excel and Powerpoint. * Basic math skills. * Excellent time management and organizational skills. * Able to remain flexible and adapt to the situation and provide either leadership or follow instructions and work independently. * Enthusiastic, customer focused, self-motivated, innovative and aggressive. **The following qualifications are preferred.** * BS/BA in appropriate field a plus. * Customer service experience in a manufacturing environment a plus. * Knowledge of the industry, their characteristics and specifications, pricing and costing practices a plus.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We offer benefits, challenges, global opportunities and total rewards.

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