Customer Support Representative

Intelligent Medical Objects

(Northbrook, Illinois)
Full Time Entry-Level
Job Posting Details
About Intelligent Medical Objects
IMO aims to develop, manage, and license medical terminology and healthcare IT software applications that allow 80% of US clinicians to capture their clinical intent at the point-of-care. Our terminology is crafted by doctors and certified coders to bridge the gap between what physicians have in their heads and technology they use in their office.
* Answering phones and responding to emails from customers, following established customer support best practice and procedures. * Assisting customers to troubleshoot their issues, escalating to other teams/departments when necessary, following established protocols * Logging cases and maintaining customer information in Microsoft CRM * Utilize various 3rd party software applications such as CRM, Confluence, QlikView, and JIRA to streamline client communications and problem resolution * Serve as a liaison between the client and our Knowledge, Implementation, and Sales teams when needed * Access CRM cases and JIRA (issue tracking system) tickets in order to give updates to our clients if/when requested
Ideal Candidate
* Bachelor’s degree * Good communication skills * Ability to multitask * Basic computer knowledge/experience preferred (including but not limited to Operating Systems, HTML, Networking, Firewalls) * Basic healthcare terminology knowledge/experience preferred including but not limited to ICD-9, ICD-10, SNOMED * US Citizen or Authorization to work in the USA


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