Operations Support Specialist (Home Health Care Management Network)

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being.

The Operations Support Specialist is responsible for carrying out the day to day personnel recruiting, paraprofessional scheduling and general office functions of the branch. Dependent on the size of the branch, the Specialist may be responsible for part or all of the following:

**Scheduling:** * Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner * Ensure that homecare schedules are complete and accurate in computer * Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies. * Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager * Reports any client or staff issues to supervisor promptly * May participate in administrative on call backed up by professional staff for client/family issues **Personnel Functions:** * Performs initial phone screening with potential applicant per Humana at Home-SeniorBridge guidelines * Ensures that all required pre-employment documentation is completed by prospective candidates per company hiring guidelines and accurately data enters the information into Rosalind * Schedules interviews and performs all background checks for prospective candidates * Schedules, coordinates and performs administrative portion of orientation for approved candidates * Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate **Key Competencies** * Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. * Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. * Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

**Role Essentials** * High School Diploma * Bilingual Spanish/English * Proficiency in all Microsoft Office applications, including Word and Excel * Excellent communication skills, both verbal and written * Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems **Role Desirables** * Associate’s or Bachelor’s Degree preferred