Customer Service Representative

Hired by Matrix, Inc., a certified Women-owned Business Enterprise (WBE) is dedicated to providing the highest quality staffing services to our clients as their trusted business partner. This is achieved through the in-depth use and understanding of today’s emerging technologies and the commitment of a dedicated, highly motivated, staff. We use innovative, agile and social techniques to deliver the best value to our Clients.

• Responsible for responding to retail customer concerns, troubleshooting equipment problems and logging proper calls.
• Uses Servicemax system for customer service requests, using the information provided in instruction screens.
• Places necessary outgoing calls to notify responsible parties.
• Hours of operation are Monday-Friday 7a-9p; Saturday & Sunday 8a-7p, shift will include one weekend day, days off may not be consecutive. Shift may be later, such as 12:30p-9p or 11:30a-7p depending on business needs. Shift may include one weekend day. Training hours may be different from assigned shift. Training is approx. 4-6 weeks

• 1-2 years of Call Center experience required.
• Excellent communication skills.
• Ability to type a minimum of 35 wpm.
• Basic knowledge of computer applications including Microsoft office products.
• Strong organizational skills.
• Bi-Lingual Spanish or French preferred.