* Meets occupancy, compliance, regulatory and budgetary responsibilities as set forth by the Director of Property Management.
* Reviews interoffice memos and other correspondence; maintains petty cash funds; resident files; attends departmental meetings
* Occupancy & Physical Site Management:
* Coordinates and oversees preparation and inspection of unit vacancies for leasing with minimal time of turn-over
* Conducts leasing interviews, inspections, processes resident vacancies and computes initial and interim rentals.
* Sign leases, tenant occupancy agreements, tenant-related subsidy documents, and monthly vouchers, excluding contracts for service to the property.
* Responds to inquiries about properties and vacancies and conducts tours of the housing development(s).
* Effectively market the property to ensure compliance and a positive community image.
* Oversees maintenance issues by making periodic inspections of the development; reviews maintenance reports and spot checks work; encourages resident input on maintenance needs and improvements; distributes work assignments to maintenance personnel; investigates complaints on maintenance work, and records monthly maintenance repairs.
* Monitor staff and vendor compliance with OSHA standards and follow organization protocols for reporting work site exposures.
* Makes recommendations to supervisor on potential operational issues and areas for concern
**Budget Management**:
* Manage budgets for assigned properties, in close collaboration with the Director of Property Management and the Financial Accountability department.
* Authorizes purchase requests; ensures expenses are within budget; and completes annual inventory.
* Manages rent collection, follows protocols for collection of rent from residents and third party payer for subsidized units; refers residents to social services (on-site, when available) if expressing financial duress; follows eviction procedures and protocols for non-payment violations; represents the organization at court to present relevant documentation for eviction proceedings.
* Monitor expenditures for the assigned property, including maintenance, operations and personnel expenses, including over time usage and costs.
* Manage petty cash; requests and documents spending in accord with FAS policy.
* Manages buildings that have subsidized programs, including but not limited to Housing Choice vouchers, commercial occupants and organizational tenants.
**Tenant Relations:**
* Foster and model a customer service culture among staff at development site(s) reflecting the organization’s ethics, Philosophy of Care, and values.
* Directly or indirectly facilitates the resolution of problems presented by tenants in a timely manner; Ensures front desk staff receive crisis prevention training and coaches staff on strategies and techniques for addressing most frequent complaints; Ensures staff are aware of protocols for escalating problems to PM, or grievance procedure and other formal routes for resolution.
* Prepares monthly newsletters, attends tenant meetings, or other community building/information sharing efforts, where appropriate.
* Refers residents to Social Services or Resident Services staff, as appropriate.
* Communicates with residents on various issues including but not limited to maintenance and improvement priorities and changes in rules and regulations, during monthly resident meetings.
* evict residents for undesirable characteristics; appears on court to present evidence on undesirable resident behavior
**Compliance/Quality Management:**
* All units leased according to organizational policy, including obtaining per-approval on all applicants.
* Maintain business and tenant files in accordance with applicable laws and requirements as designated by agencies monitoring the property, such as IHDA, NEF, or CHA
* Ensures that all compliance requirements are completed met, accurately and in a timely manner, to ensure property is in compliance.
* Completes annual recertification in a timely manner
* Collaborates with Employee Services, Financial Accountability Services, Communications and other internal resources, as required.
* Meets internal reporting requirements in a timely manner; Monitors electronic and hard data collection for accuracy; Compiles data from multiple sources and synthesizes for analysis and reporting to senior management, funders, and/or other relevant stakeholders.
* Must keep up-to-date with developments in the field of compliance and regulatory requirements for properties.
**Supervisory Responsibilities :**
* Supervises on-site employees, as assigned.
* Hires, orients and trains staff; completes performance evaluations and independently initiates disciplinary action when necessary. Consults with Director of Property Management and Employee Services for approval prior suspension or termination of staff.
* Records time and attendance on subordinates, assigns work, including coordination of scheduling with other Property Managers.
* Trains and orients new Property Managers and oversees their properties during their absences.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Other duties as assigned.