Customer Service Representative/Full-time/

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Cha

The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as “account representatives” through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).

* Establish a call program/schedule to solicit facility account concerns * Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner * Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies * Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc) * Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary * Maintain the strictest confidentiality regarding patients according to policy and procedures * Perform other duties as assigned * Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” as well as the Central Atlantic Supply Chain "Core Values" *

* Communication – communicates clearly, concisely and in a timely manner * Customer Focus – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations * General background and understanding in Accounts Payable, Purchasing, Internal Control, Warehouse and Pharmacy * PC skills – demonstrates proficiency in Microsoft Office applications as well as Supply Chain specific systems including SMART, GHX, Remedy, Host, Business Objects, DocuAnalyzer, Onbase and others as required * Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately * Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems * High school diploma or GED required * Associates degree or higher preferred * One year Customer Service experience and two years general Accounts Payable or Purchasing experience preferred * Previous HCA Supply Chain experience preferred