Service Desk Analyst

Hallmark Global Technologies is an end-to-end technology company that offers full-fledged software development services to businesses across industry verticals. Significantly, we help our clients to leverage on innovative technologies and remain competitive in the market. Hallmark Global Technologies is based in Delaware, USA.

Support, install and maintain desktop hardware, software, monitors and printers Monitor printer toners and ink jet cartridges, replacing and reordering when needed Answer and assist with service desk calls Train users to work with new computer hardware or software, such as printers, word-processing software, and email Responsible for ensuring the proper functioning of user workstations, software and peripherals Manage user LAN accounts as needed using agency standards Assists employees with computer problems that arise and provides basic training in the use of agency approved software and hardware Creates incidents in the Service Desk tracking software with detailed information concerning the problem Escalation of problems to the senior network administration staff of problems that cannot be solved by Service Desk staff and follow up with the users regarding the resolution Follow established computer security policies Any other duties that may be assigned by the Chief Information Officer and other IT staff

**Desired Knowledge/Skills, and Abilities:** * Thorough knowledge of DNS and DHCP * Thorough knowledge of Microsoft Office Suite including Excel, Word, Powerpoint, Access, Outlook * Knowledge of relational database schema and optimization, Microsoft Exchange, Microsoft Active Directory and Group Policy * General knowledge of vendor technologies, in-house developed applications and client computing hardware * Familiar with Virtual environments * Must be able to lift up to 30 pounds **Preferred Qualification:** * Demonstrates good troubleshooting methodologies * Self-starter and able to find issues and resolve them with limited direction * Quickly and accurately troubleshoot technical problems in a support environment * Excellent team-oriented interpersonal and communication skills