Medicare Sales Lead

GoHealth is the nation’s most complete online portal for finding health insurance coverage. They’ve helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through their agent network, or directly through a major health insurance company. At GoHealth, they pioneered the health insurance technology industry. They started out as innovators with big ideas who transformed into industry leaders.

GoHealth is looking for a Medicare Sales Lead to lead a team of Medicare Benefit Advisors. The Medicare Sales Lead will move fluidly between executing on personal sales goals, and leading a team. The Medicare Sales Lead will be an integral part of driving GoHealth's Medicare business to the next-level, and developing call center culture. This individual will be looked to to provide guidance to a developing team of agents.

• Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
• Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
• Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
• Use reporting tools, product knowledge, and sales strategies to coach performance
• Partner with support teams to improve call center operations
• Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
• Exemplify top agent performance when selling individual insurance policies to consumers
• Maintain a high quality work environment at all times
• Serve as subject matter expert for Medicare Sales, focusing heavily on compliance, and driving sales forward for the organization

• Expert level knowledge of Medicare and all regulations surrounding Medicare insurance sales
• AHIP Certification preferred
• Current resident health and life insurance licenses, or willing to obtain them
• Bachelor's Degree preferred
• Able to set, satisfy, and exceed targets
• Outstanding customer focus, sales abilities, and phone etiquette
• Able to work well within a team
• Confident, with a keen eye for business
• Excellent problem solving and communication skills
• Able and available to work nights, weekends, and extended hours if needed