Business Relationship Manager

As a leading provider of credit protection, insurance, warranty, and specialty underwriting products, Fortegra™ offers consumers relief from life’s inevitable setbacks. No matter the issue – from a lost cell phone to car trouble, appliance failures to job loss – we deliver unequaled value without forcing your customers to jump through the hoops typically associated with traditional insurance and protection programs.

The Business Relationship Management function has the mandate to establish a relationship between IT and the business, and to increase the value realized from IT assets, investments, and capabilities. The Business Relationship Manager (BRM) is responsible for understanding the business, assisting in the management of projects, ensuring that projects align with the technology that provides maximum return on investment, and directing IT strategy in support of the overall business strategy. The BRM is the liaison between IT and the business unit, and a trusted advisor to the business unit. As such, the BRM needs to have significant knowledge in subject matters pertaining to both IT and the business, and must have a thorough understanding of the business to identify its needs and envisage business solutions.

* Develop technology strategies for the business unit that align within the overall business strategy. * Stay abreast of new technologies and their ability to provide a competitive edge. * Look for opportunities to leverage technology to achieve business unit objectives. * Prepare cost benefit analyses for projects, and assist in managing projects. * Work with stakeholders and project teams to establish requirements. * Ensure the alignment of projects with the technology that provides maximum ROI. * Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes, and develop strategies for enhancing or further leveraging these processes. * Participate in the IT planning process for the assigned business units, and tracks IT spend. * Develop and manage the relationship between IT and internal and external partners (business units, service providers). * Drive Service Level Agreement (SLA) negotiations to enhance value to the business unit. * Ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, etc. * Identify and leverage IT synergy opportunities across business units. * Develop recommendations for joint or coordinated application project delivery across business units in collaboration with other team members. * Manage all IT projects for the assigned business units. * Follow up and supervise the selection of appropriate solutions. * Ensure that the functional requirements are fully met by the solution. * Ability to understand and communicate complex business requirements to the technology teams.

* Excellent understanding of the organization’s goals and objectives. * Demonstrated knowledge of the organization’s core business processes and operations, along with the strategic use of technology to grow and improve a business. * Proven experience with business and technical requirements analyses, elicitation, modeling, verification, and methodology development. * Proven experience in IT. * Oracle EBS. * Demonstrated project portfolio management skills, including project planning, budgeting, and controlling processes, and valuing IT investments. * Understanding of application development and software development life cycle concepts. * Ability to understand and communicate/present detailed and advanced business solutions. * Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information. * Able to exercise independent judgment and take action on it. * Excellent analytical and creative problem-solving skills. * Excellent listening, interpersonal, written, and oral communication skills. * Logical and efficient, with keen attention to detail. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks while under pressure. * Strong customer service orientation. * Experience working in a team-oriented, collaborative environment.